Frequently asked questions

¿Qué medidas sanitarias habéis tomado por la COVID-19?
El uso de mascarilla será obligatorio en todo momento.
También facilitamos gel hidroalcohólico a todos nuestros visitantes.
Grupos reducidos, no entraréis en contacto con nadie ajeno al grupo.
Procederemos a desinfectar todos los espacios con luz ultravioleta después de cada sesión, y a una limpieza en profundidad a diario.
Mayor tiempo entre sesiones, para facilitar la limpieza
¿Qué pasa si no llevo mascarilla?
Se cancelará la experiencia sin posibilidad de reembolso o modificación.
Como sabes, desde el 21 de mayo, las mascarilla es obligatoria en espacios cerrados.
What’s an Escape Room?
It is the new fashion leisure! A way to escape the routine in which you challenge your mind with your friends. It usually takes place in a themed place according to the story you are going to live. There you will have to solve misteries and logical puzzles to be able to open locks or doors until you find the exit.
What makes Experiencity different from other Escape Rooms?
Experiencity does not offer a game, but a complete experience. From the moment you enter the street door you will immerse yourself in a futuristic agency capable of transporting you to different places. The theming of the rooms is taken care of to the smallest detail, and all the riddles are designed according to the theme of the room.
What is the minimum age to play?
Our recommendation is for people over 12 years old. Children under 16 must be accompanied by at least one adult who will be with them inside the room.
What kind of clothing should I wear?
We recommend wearing comfortable clothing. You will not enjoy if you come with heels or fancy clothes.
Can pregnant women play?
The game is suitable for pregnant women.
Can I modify or cancel the reservation?
Reservations can be modify or cancelled as long as you notify us at least 48 hours in advance. In case of a cancellation, the amount paid will be returned as a gift voucher for a later reservation.
What happens if we are late?
The Experience will be cancelled without the possibility of a reimbursement or modification after 10 minutes of the reservation time.
We have booked for 5 people, and finally we are 6
Prices will be adjusted at the end of the experience depending on the number of people you attend. If you do not know how many people you will come, reserve for 2 people and we will adjust the price after the experience
Is there a feeling of claustrophobia?
Our facilities are enabled to play comfortably, 7 people can move freely. In addition, we have emergency mechanisms in case any of the members of the group wants to leave the game early.
Alcohol and other drugs?
The company reserves the right of admission to all those who arrive in the room in a state of drunkenness or with clear symptoms of drug use.
Can we be more than 7?
It's not possible. The experiences are designed for a maximum of 7 people and the experience would suffer if more people participate than are due. For more than 7 people we have our white experience.
I have not received any confirmation email
Check your spam email, Google is sometimes a bit playful and hides our emails.
Where should I go to live my experience?
Francisco Morano Square, 3
Metro: Line 5 “Puerta de Toledo” and Line 5 y Cercanías “Pirámides”.
Bus: 17, 36, 41 and N16
Where to park?
In the surroundings there are usually places in a regulated parking area, both blue zone (maximum 4 hours) and green area (maximum 2 hours) or in the Pontones street there is a 24-hour parking lot.
¿Puedo celebrar mi cumpleaños, despedida o evento privado en vuestras instalaciones?
If you want to celebrate birthdays, bachelor parties, or some kind of private event, we have ample space to hold any celebration at our venue.

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